/* Generated with Author-it 5.3.109.4382 8/7/2009 3:36:16 PM */
Page=new Array();Page[0]=new Array("Increase the productivity of your staff by giving them the information, training, and tools they need to do their jobs effectively. ","Eliminate out of date manuals, expensive training, and inefficient processes","Consistently apply best practice processes across your business","Streamline your business with Streamliners - the business productivity specialists","@If you operate a branch network or employ 50 or more staff, then you understand how difficult it can be to maintain productivity and consistency across your business. What's more, your intellectual property is constantly at risk of walking out the door when staff leave.","At Streamliners, we understand the need for clear and up-to-date policies and procedures, and efficient staff training systems. Our team is qualified and experienced in process design, development of user documentation, training systems, and deployment of knowledge and processes across company intranets. "," "," ","Product Help Instructions","Streamliners also writes installation, maintenance, and user instructions for high tech hardware and software. ","Documentation Services","409.htm");
Page[1]=new Array("Effective policy and procedure documentation improves business productivity and reduces business risk. ","Policies and procedures contain a wealth of knowledge built up over years of experience involving research, trial and error, and decision making, about rules and methods for operating the business effectively. If well documented and maintained, they provide:","A blueprint of organisation rules and methods that can be regularly reviewed and updated in line with changes in the business environment ","Retention of company intellectual property in spite of staff turnover ","A technical reference resource for staff carrying out complex tasks ","The basis of training courses for new employees","Streamliners partners with a wide range of clients to improve and manage their policy and procedure documentation. Our consultants and documenters work with the client's subject matter experts to:","Decide what needs documenting, and to what level ","Distinguish policies, processes, procedures, and other types of content ","Structure documentation for easy navigation ","Document work-flows and process overviews ","Edit into plain English ","Publish to paper and/or the web ","Establish processes and tools to simplify the management and updating of the documentation","Policies and Procedures","409.htm#o174");
Page[2]=new Array("At the core of many large organisations are business systems that handle their sales, manufacturing, distribution, fixed asset, financial, payroll, and staff information.","The business systems are often tailored to integrate with the company's policies and procedures. Many procedures include steps that require staff to enter information into the enterprise system or to generate reports from it. ","The Streamliners documentation team works with client subject matter experts and system vendors to produce user instructions tailored to the client need, and integrated with the client's broader business policies and procedures.","Major business systems documented by Streamliners include:","Jade SMS","JD Edwards (complete enterprise suite)","Oracle (complete enterprise suite)","BAAN Manufacturing and Financials","Pronto Distribution and Financials","PayGlobal","Stargarden Payroll","Business System User Instructions","409.htm#o250");
Page[3]=new Array("Workflow processes are carried out by one or more people to complete a task. A well designed process will define the:","Objective ","Triggers and timings for initiation and completion ","Steps and procedures involved ","People or positions responsible for individual steps ","Forms and other tools to be used in its completion","Streamliners specialises in designing processes that meet their business objective in the most efficient manner possible. We achieve this by working collaboratively with your subject matter experts and drawing on our wide experience of efficient process design. ","We design processes on a work-flow basis, starting with the helicopter view and then drilling down to extra levels of detail as required. Our documentation systems for policies and procedures ensure that users can easily feed back changes in the business environment, which can then be collated for further process improvement and documentation and training updates.","A completed process design takes tangible form as:","Policy and procedure documentation ","Forms for data collection ","Databases and business rules automated on company intranets ","Help systems ","System documentation ","Training courses","Workflow Design Services","409.htm#o172");
Page[4]=new Array("Forms are the link pins in any process. They should instruct users about information to be collected, the required format, when to collect it, and who to forward it to. ","Yet forms are often badly laid out, contain poor instructions, and are difficult to complete.","Streamliners specialises in creating forms that:","Are linked to processes and procedural instructions","Collect only relevant information","Are simple to access and complete","Include on-line completion, forwarding, and tracking options","Forms","409.htm#o175");
Page[5]=new Array("Whether you are developing a software application or a high tech piece of machinery, you need clear Help instructions to support the installers and operators. The easier you make the job for these people through effective Help, the more likely they are to:","Fully utilise the features of your product ","Become advocates for your product","Streamliners can work alongside your engineers to produce installation, maintenance, and user manuals, quick reference guides, and on-line help for your high tech hardware and software products.","Product Help Instructions","409.htm#o176");
Page[6]=new Array("Software developers and corporate IT departments should retain knowledge about the business rules, algorithms, configurations, and data policies that underpin the software applications and services they provide to their clients.","Too often that knowledge is held only in the heads or loose notes of contractors and staff that can leave the company at any time. Many developers assume that another IT professional coming in later will have sufficient information to pick up the thread and continue to maintain and develop the system effectively, however this is frequently not the case. The cost of reverse engineering or rebuilding those systems once the knowledge is lost can be significant.","The Streamliners technical writing team has extensive experience in systems documentation and can work closely with programmers and other IT professionals to capture the vital knowledge for future reference.","Systems Documentation","409.htm#o177");
Page[7]=new Array("It is increasingly common for businesses to require their manuals to be accessible both on-line and on paper. ","An effective on-line manual contains extensive hyperlinking between topics, low resolution images (small file size for fast transmission), and smart navigation and searching mechanisms. ","A paper-based manual contains multiple cross references, high resolution print images with captions, and the traditional table of contents, index, headers and footers, and page numbering.","In the past, companies have had to choose between the cost of maintaining their on-line and paper manuals in two separate applications (with the associated doubling of cost and risk of getting content out of sync.) or the compromise of basic on-line manuals (with only a few of the features described earlier) converted from Word.","The Streamliners documentation service delivers both fully featured on-line and paper manuals for a fraction of the traditional cost, using its expertise in single- source methodologies and tools.","Web and Paper Publication","409.htm#o178");
Page[8]=new Array("Most document sets will need to be updated over time. The Streamliners documentation service includes options for:","Including automated feedback systems so that users can quickly and easily send comments back to the document owners on the usability of documents, changes in practice, etc.","Having your updates coordinated by the Streamliners documentation team, who can collate the feedback, liaise with document owners about update requirements, and update and republish the document set","Reporting on topics due for review, by document owner and review date","Document Set Maintenance","409.htm#o179");
Page[9]=new Array("Streamliners hosts on-line document sets for clients without intranets. The document sets are hosted on secure (password-protected) or open web-sites depending on the client's requirement.","Document Set Hosting","409.htm#o213");
Page[10]=new Array("Streamliners is an authorised reseller of Author-it, a specialised software application for creating, managing, and publishing content for manuals, help systems, and the web."," "," "," "," ","Documentation Tools","180.htm");
Page[11]=new Array("Author-it gives you a powerful collaborative authoring environment. All your authors and contributors work together from the same single source database to create and maintain consistent, quality documentation.","Author content once, change it in one place, reduce errors and re-work, minimize reviews, and eliminate duplication. Manage content and resources, control workflow, and meet deadlines. Publish print, on-line help, and web documents. Discover how you can improve productivity and achieve significant cost savings with Author-it.","Use Author-it to create single sourced print, on-line, and web documentation for:","user assistance","policy and procedures","health and safety","quality and ISO","training and e-learning","specifications","sales and marketing","engineering","software and hardware","and many others… ","Single Sourcing","Single sourcing saves time and money. Author-it is a true single source documentation tool. Authors create pieces of re-usable information which are managed and maintained in one database - the single source - then published to many audiences, documents, and formats - both print and on-line.
Using Author-it and single sourcing, you write information once, make changes in one place, reduce errors and re-work, eliminate duplication, minimise reviews, reduce translation and localization costs, and maintain consistency. ","Collaborative Authoring","Collaborative authoring gets the job done first time, on time. Author-it is a collaborative authoring tool where authors and other contributors work together as a team. Author-it provides a multi-user environment with dynamic check-in and check-out, security control, standards control, version control, document release control, and integrated project and task management.
Using Author-it and collaborative authoring, you will complete your jobs faster, improve accuracy, increase productivity, set standards, and maintain control of your documentation.","Localisation Module Option","More and more businesses are expanding into international markets. A critical success factor for this expansion is high quality, cost-effective, timely translated written content. Responsibility for this typically falls on internal translation departments or localisation partners. Translation comes at a high price, exceeding the cost of writing the original content after only a few languages. Current approaches to localisation rely on technologies and processes that have minimal scope for improvement. The localisation industry is under increasing pressure to find new ways to improve cost-efficiency, quality, and time-to-market.","The Author-it Localization Manager delivers breakthrough technology to improve cost-efficiency, quality, and time-to-market. It has been specifically designed to track and manage translation and localisation of source content into any single or double-byte language. It is tightly integrated and elegantly complements the advantages of Author-it's comprehensive single-source authoring, management, and publishing technology.","The Localization Manager paves the way for ultimate content reuse, by leveraging reused content directly from Author-it's single-source database. This reduces or even eliminates repeated translations, with translators only working on new and changed content. Real projects have shown substantial savings in localisation costs, through automating processes, single-source publishing, and significant reductions in translation word counts. The Localization Manager seamlessly integrates with existing localisation and translation processes, and uses XML to provide compatibility with translation memory tools.","Author-it Licensing Options","Author-it is one of the most scalable and affordable products on the market. Whether you are an individual user or buying for a small, medium, or large organization, there is an Author-it product to suit your needs and your budget. Please contact us for further assistance.","Features and Benefits","180.htm#o187");
Page[12]=new Array("You can view Author-it in action by arranging a visit to Streamliners or requesting a webinar. Get in touch and send us the following details:","Your name.","Your organisation name.","Times the demo would suit.","What you would like to gain from the demo.","Any additional comments.","Product Demos","180.htm#o188");
Page[13]=new Array("Many companies find the next logical step after producing a written manual is to develop training materials for specific audiences. Training programmes that use appropriate training resources are the critical link between the theory of what target audiences should do, and their actual behaviour.","Many of the skills applied and knowledge gained during the development of manuals by Streamliners staff are fully transferrable to the development of training materials.","Streamliners has traditionally developed training materials for clients in a printed form, however more and more clients are now seeking computer based training (CBT) materials because of their low cost of deployment and high efficacy.","Find out more about e-Learning (CBT and Learning Management Systems) in the sections below: ","e-Learning Systems","182.htm");
Page[14]=new Array("Computer based training (CBT) courses have been around for many years. For example, courses for using MS Office products have been available on CD since the mid 90's. Such courses have been expensive to produce, targeted to high volume/low skill needs, and deployed via CD. Accordingly, in the early years of CBT development it had very little impact on overall training practices in large corporations.","However in recent years, CBT has acquired a vital role in the corporate training mix. It is now being used to meet increasingly high levels of training needs and can be custom-built for the specific requirements of individual corporations at an affordable price. Corporations using computer based training are claiming increased trainee comprehension, vastly reduced training costs, and more effective training management and reporting.","The factors that have enabled these benefits to be achieved in recent years are:","The implementation of high speed networks (LANs and WANs) within most large companies - enabling centralised deployment of CBT.","Better and cheaper tools for creating multi-media tutorials","Better and cheaper tools for creating complete courses that incorporate within them tutorials, comprehension quizzes, tests, and user identification for data collection, certification, and reporting","Learning Management Systems which maintain the training records of employees and deploy the CBT courses to the trainees over the company LAN or WAN","The Growth of e-Learning","182.htm#o214");
Page[15]=new Array("CBT is not a replacement for all types of classroom and face to face training, but it does have an increasing role in a corporation's overall training mix.","CBT is particularly cost effective and delivers high comprehension results when helping staff to learn procedure-based tasks. For example, how to:","Conduct a performance review","Navigate and use a company intranet or other application software","Comply with company health and safety requirements including, for example, what to do if there is a fire","Operate a piece of machinery","A course can be fine-tuned for effective results with large numbers of staff for these kinds of training activities. When CBT courses are integrated with an LMS, we can measure the performance of the course and of individual trainees. As a result, it is possible to report on the number of correct and incorrect answers all trainees have given to a specific question. If many trainees are answering incorrectly, it points to a failing in the tutorial, which can then be improved.","Another benefit of CBT courses is that they are always available on demand. This means:","Trainees can learn progressively over a period of time – when they have the time, rather than being forced out of the workplace to meet a group training schedule. US studies show that staff increasingly use CBT in their own time (lunch hours, and out of hours) to advance their learning","As staff within the company are replaced, the new staff can start learning immediately, rather than having to book into a scheduled class","The other very significant advantage is that head-office trainers can spend less time in the classroom and more time making sure the course material for CBT is effective. They also have more time for delivering the high-end training in a face to face environment. Savings in travel and accommodation costs, venues, and staff downtime are very significant.","CBT can be less effective at training staff on soft skills, professional knowledge and skills, and advanced user skills for some software. These are often still best done in a face to face environment where interaction between the trainee, other trainees, and the tutor is a critical component of the training experience.","e-Learning in the Training Mix","182.htm#o215");
Page[16]=new Array("Streamliners provides a comprehensive service for the development of interactive CBT courses.","e-Course Development Services","182.htm#o216");
Page[17]=new Array("Streamliners is the authorised New Zealand reseller for the Outstart range of e-learning products, including Evolution Learning Manager.","ELM is a complete learning management system (LMS) that manages all of the administration that surrounds learning and training processes. ELM quickly and easily connects learners to just the right content to accelerate readiness and increase their overall performance. ","Unlike other LMSs, Evolution Learner Manager™ (ELM) is able to: ","Manage all administration for learning and training processes ","Focus on the learner ","Integrate with OutStart's product family, which provides complete learning content and administration applications for large and small companies and any size team","Evolution Learner Manager™ is the most cost effective LMS available.","Learning Management Systems","182.htm#o217");
Page[18]=new Array("Having prepared your knowledge assets, it is vitally important to make them accessible to staff. Electronic deployment systems, such as intranets and PDAs, help to ensure that staff in widely dispersed locations receive accurate, current information.","Streamliners works with a range of carefully selected partners to develop communication networks and intranets for clients that enable effective deployment of:","Policies and procedures to staff","Help and user guides to clients and the public","Document management systems","Automated forms and processes","Computer based training courses","Learning management systems","Other knowledge assets to selected audiences","e-Deployment Systems","183.htm");
Page[19]=new Array("Streamliners is the trading name for Streamliners NZ Limited, a privately owned company with a business legacy dating back to 1994. Streamliners enjoys repeat business from a broad industry base throughout New Zealand including:","Health service providers","Canterbury District Health Board Community and Public Health Counties Manukau District Health Board He Oranga Pounamu Nurse Maude Otago District Health Board Partnership Health Pegasus Health Richmond NZ Southern Cross Hospitals St George's Hospital Turanga Health Ltd Woodlands Trust","Manufacturing and construction companies","ANZTEC NZ Ltd Arrow International AuCom Electronics Ltd Cash Handling Systems Ltd Cavotec Group/Mooring Systems Ltd Compac Ltd Eaton Corporation Fleetcom NZ Fulton Hogan Group General Cable Geosystems NZ Ltd HumanWare Group Screening and Crushing Ltd Shamrock Industries Skellerup Industries Steelbro Ltd Streat Instruments Ltd Transflux Ltd WhisperGen Ltd","Software developers","Animation Research Ltd Montage Interactive Ltd PayGlobal Ltd Posware NZ Ltd SunGard Treasury Systems Inc Vending Machine Services Ltd Wellnomics Ltd","Education service providers","Advanced Business Education Ltd Christchurch Polytechnic Institute of Technology Pacific Academy SchoolDocs NZ Ltd Southern Wings Tertiary Education Commission University of Canterbury","Professional service providers","Axon Computer Systems Ltd Chaucer Press Ltd Gen-i Harcourts International Ltd Media Associates of NZ Ltd PDA Services (UK) The Research Broker","Wholesalers and retailers","Arbuckles Ltd Dellaca Group/Postie Plus Dixon (NZ) Ltd Envirowaste Services Ltd J Ballantyne and Co Ltd Landpower Group Ltd Mercury Energy Meridian Energy Pacific Retail Group Placemakers NZ Ltd PlaceMakers Riccarton Ltd Ravensdown Fertiliser Cooperative Stag's Head Inn Tangent Ltd Telstra New Zealand Ltd","Banking and financial service providers","Countrywide Bank Ltd Elldridge Lynch National Westminster Bank (UK) United Bank Ltd","Government, local bodies and state-owned enterprises","Christchurch City Council Landcorp NZ Department of Labour MAF Quality Management Solid Energy Ltd","About Streamliners","184.htm");
Page[20]=new Array("Streamliners 44 Braddon St, Addington PO Box 33326, Barrington Christchurch New Zealand","Emma Harding Manager, Documentation Services Certified Author-it Consultant DDI: 03 977 8631 Mobile: 027 222 4820 @","Phone: +64 3 963 9444 Fax: +64 3 963 9446 E-mail: enquiries@streamliners.co.nz","Ian Anderson Business Consultant DDI: 03 977 8630 Mobile: 021 332 387 @","A few words about our writing team:","We value our highly trained and experienced staff, who have a mix of degree qualifications and industry experience. Many of the team have completed the Graduate Diploma of Technical Communication (Christchurch Polytechnic Institute of Technology) and other professional writing courses.","Meredith Evans Content Developer / Writer DDI: 03 977 8635 Mobile: 021 180 0384 @","Darrell Kilian Content Developer / Writer DDI: 03 977 8632 @","Megan McBeth Content Developer / Writer DDI: 03 977 8634 Mobile: 021 269 4048 @","Juanita Gibson Content Developer / Writer DDI: 03 977 8633 Mobile: 027 582 6482 @ ","Contact Us","185.htm");
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